The health and safety of colleagues and the wider community has always been our first priority. We have enhanced safety measures in place to safeguard teams, going above and beyond government guidelines to maximise protection.
We have introduced a number of additional health-and-safety measures that go above and beyond the government guidelines. These include:
1m or above social distancing respected throughout site
Temperature-control checks on entry, using advanced thermal screening technology
Staggered breaks, staggered entry and exit to site and a one-way system implemented to site
Increased cleaning and disinfecting of equipment
PPE, including masks, gloves and sanitiser
We are working very hard to ensure our customers continuously receive an uninterrupted service. Your package is shipped from our multiple warehouses around the globe depending on the lockdown protocols of that respective country.
Our Shipping Partner DHL have ensured all appropriate health and hygiene standards are adhered to. They are currently operating a contactless delivery system. Where a signature would usually be required or this has been requested by you, they will endeavour to take the recipient’s name as proof of delivery and follow socially distanced protocol. When a signature is waived by you, they will leave your parcel where you specified.
At the same time, we are working with a range of additional global shipping partners when DHL is not the most suited courier option.
Please note that MIASUKI our our shipping partners will not be held responsible for any loss or damage that may occur once your order has been delivered as set out above.
You can shop without creating an account, However, if you register with us, you’ll enjoy the following benefits:
- Track your orders and review past purchases®
- Add pieces you love or missed onto your Wishlist
- Save your addresses so you can shop ever quicker in future
- Receive the latest news and private sales invitations
If you‘ve forgotten your password, request a link to reset it or follow the ‘Forgotten password’ instructions on the ‘Sign In’ page.
Depending on the status of your order, it may be possible to cancel an item or change it to a different size.
If you need to make any amendments to your purchase, please email us at firstname.lastname@example.org.
We are extremely eco-conscious and do our best to reduce packaging and carbon footprint.
Your items will be carefully wrapped in our signature MIASUKI tissue paper and placed inside the delivery box.
When placing your order, please insert the gift order information into the “Add Order Note” box. You may include a message and we will be hand-writing the card for you.
The items will be carefully wrapped with our signature MIASUKI tissue paper and placed inside a luxury MIASUKI box decadently tied with ribbon.
All sale purchases will be shipped in basic packaging.
Simply email us at email@example.com and we will look into it for you. Please provide your order number and photographs of your item. Please be aware that items which have been damaged as a result of normal wear and tear, by accident, or your own misuse, will not be considered faulty. This does not affect your statutory rights.
We accept all major credit cards.
You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to complete your purchase before returning to MIASUKI.
Payment is only debited from your card at the time of dispatch.
All payments are processed via Stripe and Paypal and we never store any card details to ensure optimal cyber security towards our clients.
Our shipping partner has always been DHL, however, due to Covid-19 certain warehouses and courier routes have been disrupted. We are now working with a range of global shipping partners to ensure our clients receive the same uninterrupted service.
We ship to most locations on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product price.
We are unable to deliver to PO boxes or forwarding addresses (including Aramex addresses).
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Certain types of items cannot be returned, like custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.